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Support & Troubleshooting

QRForge provides enterprise‑grade support for engineering teams, API integrators, and operational stakeholders.
This page outlines how to troubleshoot issues, how to engage support, and how to escalate high‑priority requests.

1. API Errors & Troubleshooting​

Before opening a support request, review the core diagnostic resources:

  • API Error Reference — full list of structured error responses
    /docs/api/errors

  • Rate Limits — minute‑ and day‑level quotas, expected behaviors, and mitigation approaches
    /docs/api/rate-limits

  • Authentication Guide — correct use of API keys, headers, and security best practices
    /docs/api/authentication

If an issue persists, gather the following information to accelerate triage:

  • request_id from the API response
  • API key prefix (first 6 characters only)
  • Endpoint & HTTP method
  • Timestamp (UTC)
  • Full response payload (mask sensitive content)
  • Reproduction steps and environment context (production / staging)

2. Contacting QRForge Support​

For all API‑related technical inquiries:

📧 support@qrforge.link

Use the following template when submitting requests:

Subject: QRForge API – <Issue Summary>

Account email:
API key prefix (first 6 chars):
request_id:
Endpoint & method:
Issue description:
Steps to reproduce:
Impact assessment:

Our support engineers use this information to deliver precise, timely resolutions.

3. Feature Requests & Roadmap Alignment​

To request enhancements, integrations, or new API capabilities, submit an issue:

📝 https://github.com/qrforge/qrforge/issues

Include:

  • Business or technical use case
  • Priority and impact
  • Any timelines or dependencies

High‑impact requests may be considered for API v2, early access pilots, or enterprise roadmap alignment.

4. Security & Vulnerability Reporting​

If you discover a potential vulnerability, please report it through our dedicated security channel:

🔒 security@qrforge.link

Security reports should not be submitted through general support or public platforms.
Include reproduction steps and any logs to assist the security response team.

5. SLA & Enterprise Support​

QRForge offers elevated support tiers for enterprise clients, including:

  • Priority case routing
  • Dedicated integration specialists
  • Architecture and design guidance
  • Pre‑production validation and load testing
  • Early access to advanced modules (Analytics v2, Webhooks, Templates)

To inquire about SLAs, enterprise onboarding, or partnership agreements:

📩 enterprise@qrforge.link

6. Additional Resources​

  • API Reference: /docs/api/reference
  • Quickstart Guide: /docs/api/api-quickstart
  • Changelog: /docs/api/changelog

If you would like this page expanded with SLA matrices, escalation procedures, or incident‑response workflows, I can prepare those as well.